MacKay Manor is committed to creating an inclusive, respectful, and culturally safe environment for everyone who accesses our services, works with us, volunteers, or engages with our organization.

We recognize that health and wellbeing are shaped by factors such as culture, race, language, Indigenous identity, disability, gender identity, sexual orientation, income, immigration status, and experiences of discrimination or exclusion.

We are committed to:

• providing person-centred, accessible, trauma-informed, and culturally responsive services;

• respecting each person’s identity, beliefs, values, language, and lived experience;

• identifying and removing barriers to access and participation;

• addressing racism, discrimination, stigma, and systemic inequities;

• listening to clients, families, caregivers, staff, volunteers, and community partners;

• using feedback and data to identify inequities and improve services; and

• creating safe ways for people to raise concerns without fear of retaliation.

• Providing ongoing education and learning opportunities for staff, volunteers, leadership, and the Board to strengthen cultural humility, cultural safety, anti-racism, accessibility, and health equity in our services and practices.

We understand that cultural safety is defined by the person receiving the service. Achieving health equity requires ongoing learning, reflection, partnership, and action.

Our goal is to ensure that every person feels respected, heard, valued, and supported.